Terms and Conditions

Effective Date: 3rd Feb 2025

Last Updated: 3rd Feb 2025

Welcome to Breezi, an AI-driven mental health app designed to provide personalised mental wellness support. These Terms and Conditions ("Terms") govern your access to and use of Breezi, operated by Talk to Breezi LTD, a company registered in the UK. By accessing or using Breezi, you agree to be bound by these Terms. If you do not agree, please do not use Breezi.

1. General Information

1.1 Company Information

Breezi is owned and operated by Talk to Breezi LTD, a UK-registered company.

1.2 Minimum Age Requirement

You must be 13 years or older to use Breezi. By using the app, you confirm that you meet this requirement.

1.3 Account Registration

• You must create an account to use Breezi.
• Your account is personal and cannot be shared.
• You are responsible for maintaining account security and confidentiality.

1.4 Changes to These Terms

We may update these Terms from time to time. Continued use of Breezi after updates means you accept the revised Terms.

2. Purpose of the App & Medical Disclaimer

2.1 Not a Replacement for Therapy

Breezi is an AI-driven support tool based on Cognitive Behavioural Therapy (CBT) principles. However, Breezi is NOT a licensed medical provider, psychologist, or therapist.

2.2 Emergency Disclaimer

If you are in crisis or need immediate support, please contact a qualified mental health professional or call an emergency helpline in your country. Breezi provides emergency contact links in the SOS section but does not provide crisis intervention.

2.3 AI Accuracy

While Breezi aims to provide helpful insights, AI-generated responses may not always be accurate, complete, or suitable for every user. Do not rely on Breezi for medical, legal, or professional advice.

3. Subscription & Payments

3.1 Business Model

• Breezi offers a freemium model with a one-time annual payment for premium features.
• Users receive a 2-week free trial before payment is required.

3.2 Payment Processing

• Payments are processed via Stripe, Apple Pay, and Google Pay.
• No refunds are provided, but users may cancel auto-renewal before the next billing cycle.
• Subscription management is handled by Apple, Google, or Stripe, subject to their terms.

4. Privacy & Data Protection

4.1 Encryption & Anonymity

• All user interactions, including therapy notes, are encrypted and anonymised.
• Breezi does not store health data from Apple Health or Google Fit; it only reads and analyses it.

4.2 Data Deletion

• Users can delete therapy notes within the app. However, this does not guarantee permanent deletion from our system.
• Users may request account deletion by contacting support.

4.3 Third-Party Integrations

Breezi integrates with Apple Health and Google Fit but is not responsible for security breaches or data handling by these services.

5. User Conduct & Restrictions

You agree NOT to:

• Share, copy, or resell Breezi’s AI-generated responses.
• Use Breezi for medical diagnosis or crisis situations.
• Tamper with, hack, or disrupt Breezi’s functionality.

6. Intellectual Property

6.1 Who Owns What?

• Users own their session data and can request a copy or deletion.
• Breezi owns all AI-generated content and insights provided within the app.

7. Liability Disclaimer

Breezi is provided "as is" and "as available". We make no guarantees regarding accuracy, reliability, or suitability.

8. Dispute Resolution

8.1 Arbitration Clause

All disputes will be resolved through binding arbitration rather than court proceedings, except where legal action is required.

8.2 Governing Law

These Terms are governed by UK law, and any disputes will be handled under the jurisdiction of UK courts.

9. Termination & Suspension

9.1 User Account Termination

Breezi reserves the right to suspend or terminate your account if:

• You violate these Terms.
• You misuse the AI or attempt to manipulate the app.
• We detect fraudulent, abusive, or unlawful behaviour.

10. Contact Information